L&J Flooring Outlet
Returns Policy
We keep it simple and fair. A-grade stock in, A-grade stock back.
We only sell A-grade stock. Because of this, all returns must come back in the same A-grade condition they left us in. If it comes back damaged, opened, or used — we won't be able to accept it.
Accepted
What you can return
- ✓ Full boxes that are still sealed and undamaged.
- ✓ Remnants that are unused and in the same condition as sold.
Not accepted
What you can't return
- ✕ Any carpet or flooring that has been cut to size.
- ✕ Any box that has been opened, marked, or damaged.
Shipping
Shipping fees
Original shipping costs are not refunded under any circumstances.
Sending it back
If you're posting a return to us, the return shipping cost is your responsibility.
Drop off
You're welcome to drop returns off in person for free. Boxes must be in perfect condition — damaged boxes will not be accepted on arrival.
How to return
Get in touch
Contact us with your order number and we'll confirm your return is eligible before anything is sent.
Send it back
Post the item back to us or drop it off in person. Make sure it's properly packaged and in original condition.
Get refunded
Once we've checked the condition, we'll refund the product cost only. Shipping fees are not included.